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CALL CENTER MANAGER JOBCOSTA RICA

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Anuncio ID: #773283
Publicado el: 16-06-2021
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Contacto

COSTA RICA'S CALL CENTER
SAN JOSE COSTA RICA
867530
BARRIO ARANJUEZ COSTA RICA
San José
Costa Rica
Teléfono: 40017749
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  • Tipo de venta:
    Compra
  • Estado:
    Excelente
750 000.00 ₡

Descripción

Send your resume in English to reclutamiento@costaricascallcenter.com

Qualifications:
• Previous call center leadership experience managing a team of 50+ agents
• College Degree
• Exceptional communication skills
• Strong background in coaching and employee development
• Experience in generating and analyzing reports related to call center KPI’s
• Dialer experience (preferred but not required)
Job Duties:
• Report KPI’s daily to leadership
• Monitor the performance of agents and leads daily
• Coordinate staffing and scheduling
• Monitor team productivity
• Determine and implement strategy to maximize efficiency and overall success of the contact center
• Drive and cultivate a culture of team work
• Coach and motivate team members
• Interact frequently with leadership in developing new
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